Stacy Cormier, Product Manager in Portland, OR, United States
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Stacy Cormier

Verified Expert  in Product Management

Product Manager

Location
Portland, OR, United States
Toptal Member Since
July 12, 2019

Stacy has driven product success through thoughtful strategy development, product innovation, 20多年来始终专注于端到端客户体验. 她是一个有天赋的沟通者，有能力促成妥协和促进结盟. Expertise includes project leadership, change management, risk mitigation, stakeholder alignment, product marketing, and sales enablement.

Project ManagementProduct ManagementJiraHealthcareMedical Product ManagerKanbanSalesforce Product ManagementEducation Product ManagementPrincipal Product ManagersLead Product ManagersBusiness ChangeTravel Product Management

Project Highlights

Customer Migration to SaaS
通过将用户从定制软件迁移到SaaS支付解决方案，减少了40%的产品支持成本.
Pricing and Packaging Launch for Construction Software
管理推出新的订阅定价和捆绑，用户增加了20%.
Global Travel Product Expansion
制定了全球扩张战略，发现了超过2000万美元的增量收入机会.

Expertise

Change ManagementCustomer Experience ManagementEnterprise SaaSPragmatic MarketingProcess DesignProduct MarketingSales EnablementStrategy Development

Work Experience

Consultant

2019 - 2020
American Express Global Business Travel
  • 管理审核流程，评估市场材料是否符合品牌指导方针, internal policies, and external regulations.
  • Optimized through role clarity, process and policy definition, and end user communications and training.

Product Management Consultant

2018 - 2018
Viewpoint, Inc.
  • 管理新定价和包装的跨职能推出，以支持向SaaS发行模型的过渡.
  • 与市场和销售团队合作，开发和提供卖方培训和支持.
  • 管理市场研究工作，以验证产品捆绑，并更好地了解采用的障碍.

Senior Consultant, Strategic Market Planning

2017 - 2018
Kaiser Permanente
  • 分析B2B投资组合的私人和公共部门，以了解客户获取的趋势, retention, and satisfaction.
  • 根据更广泛的市场进行杠杆基准测试，以发现差距和机会.
  • Recommended short and long-term tactics to boost membership growth.

Consultant, Product Management

2006 - 2017
American Express
  • 创建了一个多年战略，将客户迁移到下一代SaaS电子支付平台, facilitating reengineering saves of $2.4 million while ensuring customer retention.
  • 为新的全球应收帐款功能的推出，指导市场的优先级和顺序.
  • 开发支持联合品牌费用管理工具的全球服务模型和路线图, increasing capacity by 25%.
  • 创建产品路线图和进入市场策略，以指导多市场电子支付解决方案的开发和扩展.
  • 管理数据修复工作，确保全球数据文件和报告套件符合PII策略.
  • 通过新的合作渠道，为储值支付产品的销售增长制定营销策略.

Consultant, Product Management

2014 - 2016
American Express Global Business Travel
  • 分析扩展机会，并为B2B网络和移动旅游产品套件的全球推广提出策略建议.
  • Managed development of a SaaS travel approval product, 从最初的概念和用户故事定义到试点管理和发布计划.
  • Acted as interim product manager for a travel compliance solution, overseeing product operations, sales support, vendor relations, and customer experience.

Director, Product Development

2002 - 2005
American Express
  • Launched a commercial co-brand card with a major airline partner, resulting in an annual volume of $325 million.
  • Analyzed the hotel folio data opportunity, including client demand, revenue opportunity, development options and priorities, and potential partnerships.
  • 增强的在线报告工具，增加28%的使用率，同时减少1美元.4 million in support costs.
  • 推出新的信用卡功能，使年度新卡获取量增加12%.
  • 设计了一个原型解决方案，以促进与地区银行的联合品牌合作, leading to a $225-million increase in annual volume.
  • Led the re-design of the OPEN: The Small Business Network web portal.

Product Manager

2000 - 2002
American Express
  • 管理客户细分研究，以支持有针对性的利基营销策略.
  • 为商业卡套件产品创建新的定位和销售信息.
  • Led the project to upgrade card issuance capabilities.

Market Segmentation for a Health Insurance Provider

Based on segment analysis, 确定了增加大型市场客户会员资格的机会,000.

分析B2B投资组合的私人和公共部门，以了解客户获取的趋势, retention, and satisfaction. 根据更广泛的市场进行杠杆基准测试，以发现差距和机会.

Servicing Excellence for a B2B Payment Solution

通过产品和流程改进，服务能力提高了15%.

制定了改进服务质量、能力和解决时间的策略. 分析历史服务活动，了解模式、差距和机会. 与技术团队合作创建一个新的在线服务门户. Revised support processes and procedures. 与基于效率、可行性和可伸缩性的多个服务模型相比. 重新定义服务角色和职责，并根据预测的数量创建资源模型. 制定并执行计划以确保变革准备就绪:领导一致性, cross-functional communications, training development and delivery, and scorecard.

Customer Migration to SaaS

通过将用户从定制软件迁移到SaaS支付解决方案，减少了40%的产品支持成本.

创建策略，将现有客户迁移到新的支付产品上，目标是尽量减少客户中断和流失. 创建一个差距评估，以确保新功能与现有技术持平或更好. 映射迁移过程，包括操作过程和自动化的机会. 根据复杂性和变更准备情况，将客户划分为迁移路线图. Managed internal and external communications and training.

Pricing and Packaging Launch for Construction Software

管理推出新的订阅定价和捆绑，用户增加了20%.

领导跨职能推出新的定价和包装，以支持向SaaS发行模型的过渡. 与市场和销售团队合作，开发和提供卖方培训和支持. 管理市场研究工作，以验证产品捆绑，并更好地了解采用的障碍.

Global Travel Product Expansion

制定了全球扩张战略，发现了超过2000万美元的增量收入机会.

评估将6种旅游产品扩展到28个新市场的机会. 与每个国家的当地领导会面，评估客户需求和竞争产品. Developed a model to quantify cost and revenue implications, and determine break-even for each product in each market. Proposed multiple scenarios for roll-out, making comparisons based on strategic impact, revenue potential, and level of risk.

New Travel Approval Solution for APAC

创建了一个基于saas的旅行审批工具，目标是亚太地区价值1000万美元的中间市场机会.

Led the development of a SaaS global travel approval product. Coordinated requirements gathering and design sessions. Managed the third-party vendor responsible for technology development. 确保遵守数据隐私、数据安全和全球品牌准则. Supported the creation of a go-to-market strategy. Facilitated the pilot in Australia.
1998 - 2000

工商管理硕士(MBA)，市场营销和组织管理

哥伦比亚大学(哥伦比亚商学院)-美国纽约

1991 - 1993

Bachelor's Degree in Journalism

University of Oregon - Eugene, Oregon, USA

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